Customer Testimonials
The team at Jaguar Land Rover were both friendly and professional. The car was exactly what I needed and they took my two vehicle trade-ins as well. Thank you!
It was a good experience with sales person, sales manager, financing. I highly recommend this dealership.
Excellent Service as always. 🥰
The staff here are amazing, super friendly and extremely helpful. I really enjoyed my experience!
Excellent service
There service is amazing and the staff is very helpful! Will be back!
Had a great experience looking at cars here! They had a great selection of cars and the staff was very friendly and knowledgable. Lanndon was extremely helpful and answered all of my questions!
Everyone here is very friendly and they provide top tier service! Never taking my car anywhere else
Stelian was so helpful! He helped answer all of my questions and had a great attitude. Would definitely recommend whether your a first time or returning customer. Overall a great experience 🙌
Love coming here! They always provide great service!
I am so happy with my new car purchase! Bill was so kind and provided us with great customer service. Will definitely be back again!
Overall great experience! Very pleased with the service! Friendly staff as well.
Overall great experience! Friendly staff and great service. Definitely ask for Kenny when you visit. 👍
Absolutely loved my experience purchasing from Land Rover SM. Not gonna lie as a first time purchaser I was very nervous purchasing a new car but the entire team (especially Lanndon!!) made it very simple and non-stressful. I also loved how fast the process was. THANK YOU!! 🙂
Great and friendly service! Would go here again!
I had a wonderful experience here! Derek was excellent at helping me and insisting in all my needs. He was concise and clear when answering my questions which ultimately me choose to go with Land Rover! Amazing and friendly service!
Great service fast and efficient.
The service here was so amazing. They really listened to everything I wanted in my dream car and Max was so attentive with my needs. Even with these high prices all I want to do is drive my Land Rover! I highly recommend coming here and ask for Max!! 🙂
Great Service all around good experience. Would make the four hour drive again to buy from them.
The service is great, the staff is professional, but the loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronger vacuum would help.
Great people and professional and fast service. Mr. David Kellett is a pro that makes things happen on the floor. I certainly recommend this dealer to anyone who wants to avoid game playing.
I had a great experience at this dealership! David was super helpful and answered all of my questions. Amazing customer service, will be back again!
Derek was so great and helpful, I’m so happy with my purchase! Highly recommend 🙌🏼
I received amazing service here!
Kenny was a great sales person! He was very helpful and I’m so happy with my purchase. Thanks Kenny!!
Excellent service and I always have a good experience taking my Rover here. Especially thanks to John B. who is a top notch advisor!!!
Great experience - concierge service, 5 star and I love the coffee in the waiting area. We won't go to any other Land Rover, especially Encino which is a rat race.
Great experience everytime I come in for service. I always get a rental car if I need one and everyone is so professional.
Very accommodating! Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team.
It is my 3rd Jaguar. Costly but excellent service. My nephew who drove my new Jag was very impressed and is considering to buy one.
Always amazing and there to help - Armando is the greatest and always available via text or call.
Great service always, very polite and honest. would highly recommend service for your Jaguar or Land Rover
My experience over the years has been wonderful and my service representative, John has taken care of my car and keeps it in mint condition.
From the time I drove into the time I left, everyone was very friendly and polite. They were on time and helpful.
Everyone was helpful and accommodating. The guy who wrote up my paperwork was really friendly and nice. The whole process was quick and painless.
Best car sales experience in a really long time. I would definitely recommend them. No games. Prompt friendly service.
Stopped by to get my car checked out. They were really helpful with the car. I was in and out in no time!
This dealership is great! The salesperson Stelian showed me all the options and did a great job pointing out the differences in cost/features. Proud to say I am a new Range Rover Sport owner!
Always get my car serviced here and it’s a great experience all around. 10/10 recommend!!!
Quick and easy car service. Dropped off my car and picked it up same day. Great customer service from the employees as well
Had such an amazing experience test driving at Land Rover! Sean was so helpful and made the experience really quick and easy. Will definitely be buying from this location once I decide on a color lol
Gary was so helpful! He helped answer all of my questions and had a great attitude. I would definitely recommend him if you’re in the market to buy a car!
I love coming here to get my car serviced! Staff is always friendly and welcoming.
Kevin was a huge help, and I love my car! My experience here at Jaguar Land Rover Santa Monica has been amazing!
Only place I go to get my car serviced, would recommend to family and friends
My partner and I love our new car! Max was very helpful and assisted us with the whole process. Best car buying experience!
Love coming here to get my car serviced!
Every time I come here I always have a great experience! Kenny is wonderful and has helped me find my perfect car. Highly recomemend!
Max was attentive and worked with me to feel comfortable throughout the process. I am very happy with my experience.
Great experience. Took my car in and all service advisors were very kind.
I had a great experience here. My sales representative answered all my questions and was very helpful. I would recommend to friends and family.
It’s okay service and I will definitely go back again and recommend to my friends
Organized, efficient and easy process to schedule, check in and check out. Very hospitable and professional service team (4 employees from check in to check out) to bat. Thankful for the timely call that my car was ready on time. The professional Alto courtesy car made it a 5 star experience overall! (In the past, I've had to chase customer service to see if my car was ready - and it was but they didn't call.)
I really like how my service tech John takes care of me whenever I come in. He told me he has many years of experience working in this industry, and it definitely shows. It’s the little things that matter the most.
Having used other dealerships prior to JLR Santa Monica, I can say that the overall service here is top notch. From the moment I arrived and was greeted by the staff to my service advisor Armando, Rosie, with the loaner cars to the vehicle runners, and cashier, the entire experience makes me feel like I matter and am appreciated as a customer.
I am as dedicated to Range Rover Santa Monica as they are to me and my car. I always received excellent customer service. I won't go anywhere else !
Excellent service. Little to no wait time. I was updated as needed in my car’s status.
Professional dealership and amazing service advisors. They provide detailed feedback about my car with appropriate actions. I have my RRS serviced there. Recommended!
All about service. Armando is the best auto professional I’ve ever worked with. Prompt responses, works with you, works for you
Mario was extremely professional and polite. He handled the service on my vehicle and did a great job.
I always have my car serviced here. Armando is excellent and they really try to minimize any inconvenience by always having loaners available.
Amazing fast and easy experience. Paul Hernandez is amazing and personable. I had a tire emergency on my WIFE's!!!! car and had to be done quick and he did it and just pleasure going to Land Rover basically, Paul made entire experience 🙂
Great service and communication and satisfaction of service . Very reliable and courteous. Thank you as always
I love this dealership!! Every service person I’ve had for the past five years has been awesome. From professionalism to satisfaction. Mario was my service guy and he continuously kept me in the loop on the service of my vehicle. 👍🏽😉
Very organized service department. Give you an appointment, greet you and take care of your concerns. They give a free loaner car, and keep you updated every day
A marked change from previous visits. Previously contact regarding the status of my car was non-existent. Staff were not friendly or informative. This time Jorge was warm, informative and called with updates.
Had a great experience Extremely professional Will Recommend you guys to my friends and family
The team was professional and friendly. Provided the service as expected. I had no problems.
Rebecca Corbin has always takes such phenomenal care of me And my car. So grateful for her making it so easy
They are professional and do a great job keeping my car running. The people there are very nice!
Repairs were done correctly and on time. Service advisor was professional and knowledgeable. Scheduling was convenient.
I love taking my car here for service. They are always professional and on point. Service advisor is friendly and knowledgeable. Thank you, keep it up!
Fantastic customer service. Always a treat to visit team for a service. Even if I’m spending a lot of $$$, I feel informed and taken care of as a customer.
I had a very positive experience leasing my Land Rover from Stelian. He was highly communicative ahead of my test drive appointment, and super helpful during the purchase process. I
Very attentive and prompt service, loved working with Derek. Management was a little pushy with timelines but walked away with a good deal
Max was great, service and communication was terrific. We will definitely buy here again. he was fair and honest from the start. Thank you!
Best experience I have ever had purchasing a car! Kenny best salesman ever definitely recommend this dealership
Grigor was great to work with! Easy transaction and great service!! Would highly recommend hm!
Great dealership. Bill the salesperson was extremely helpful as was everyone else. Thank you guys for the vehicle.
I had a nice experience here. Derek helped facilitate a great deal on my cute new Land Rover. The finance guy who wrote up the paperwork was super chill and fun to talk to. The whole process was quick and painless. Thanks guys!!
(Translated by Google) Very good service (Original) Muy buen servicio
I started leasing my company car from here 3 years ago. Anytime I need any help from them, Max has always been so helpful to me! He really goes above and beyond to make sure my needs are met. The customer service here is always amazing; I highly recommend Land Rover in Santa Monica!
Kenny renewed my faith in car dealers to treat women respectfully as and equals and not sell by brute force. Over the last 25 years I've gone into purchase vehicles as a single woman from Ford, Nissan and Mercedes. Sadly, even at the most respected dealerships, I've never been treated as well as my male friends who have purchased from the same dealers. This is my first Land Rover. After working with Kenny to secure the car of my dreams, I highly recommend Kenny for anyone looking to purchase/lease a vehicle who wants to be treated with respect, ...
Decided to buy out my lease. Excellent experience. Friendly, knowledgeable, and took care of every detail. My 4th Jag here.
Nice place
Good
Our experience here at SM Land Rover from start to finish was nothing like we've experience from other dealers. It was perfect!! We are on our 3rd Range Rover and the last two were purchased from different Land Rover dealers around town. In my opinion can't go wrong with Land Rovers, it's the best SUV's out there. However, your buying or leasing experience can go seriously wrong if you don't have the right dealer and sales person. Glad we chose Land Rover Santa Monica. Everyone there was welcoming and kind from the moment we entered ...
We are on our 3rd Range Rover and the last two were purchased from different Land Rover dealers around town. In my opinion can't go wrong with Land Rovers, it's the best SUV's out there. However, your buying or leasing experience can go seriously wrong if you don't have the right dealer and sales person. Glad we chose Land Rover Santa Monica. Everyone there was welcoming and kind from the moment we entered the lot. Our sales person David Kellett was the best we've ever had. David understood what we were looking for. It took ...
I have always had OUTSTANDING service at Jaguar Land Rover Santa Monica. Everyone who works there is wonderful. The Service Director, Rebecca, does an extraordinary job of running a tight ship. The service reps are great, as are the mechanics. Even though they are always busy -- (because they are so good !) -- they are always able to finish the work in a timely manner. The waiting area is spacious and spotless. I wouldn't go anywhere else!
They have their quirks but I wouldn’t go anywhere else. They always take good care of me and the car. Rosie is always so welcoming when I drove up and Jorge always keeps me well informed.
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