Customer Testimonials
Awesome experience..Great staff..Very knowledgeable...Highly recommended..
Mario is a professional, caring service rep. Regarding general protocols: I think maintenance should be included for a vehicle like this and 'gouging' a customer for new wipers is an outdated kind of thing; especially since these things are readily available when needed in retail and online shops and, of course, local service stations.
Professional and Friendly Service
JHOAN SERVICE ADVISOR WAS EXCLLENT LIKE ALLWAYS
Love the car! Getting aproved was fast and easy!
Lance was my sales rep for a hard to find new body Range Rover. Other dealers couldn’t find me a car for months. Lance made it happen in 3 days.
Let me start off by saying that Vivian and Lance are the best! This was, hands down, the best car buying experience I have ever had. It’s one thing to treat customers with kindness, but they made me feel like family. They went above and beyond to make the process seamless for me. During my work day, might I add. The level of care, patience & expertise is absolutely unmatched. If you are in the market for a new car, RUN, don’t walk, to Land Rover in Santa Monica and make sure to ask for Vivian & Lance. 5 ...
Let me start off by saying that Vivian and Lance are the best! This was, hands down, the best car buying experience I have ever had. It’s one thing to treat customers with kindness, but they made me feel like family. They went above and beyond to make the process seamless for me. During my work day, might I add. The level of care, patience & expertise is absolutely unmatched. If you are in the market for a new car, RUN, don’t walk, to Land Rover in Santa Monica and make sure to ask for Vivian & Lance. 5 ...
Jeff and his team are the best! It's always such an easy process when taking in my car for service. Great communication and always professional.
Top notch customer service. Highly knowledgeable professional service technicians and advisors. The best in the country.
Great service 👍🏻👍🏻
Mario took care of us, as usual. Even with a few hiccups along the way (out of his control), he kept us updated and with the help of Rafi, the shop foreman, returned the car in tip top condition!
Excellent customer service, highly recommend. They make you feel like family. Will be purchasing from them again.
Armando is always professional and communicates very well about the progress. I would recommend him to anyone. He is absolutely great!!! Thank you Armando.
I bought car 2023 Range Rover from this company. And the seller has been excellent. The staff are very good to dealing with customers.
Everyone at Santa Monica Land Rover was helpful and friendly. All of us are experiencing the supply chain challenges and low inventory but they were able to find me the car I was looking for in timely manner.
Paul was excellent and the team was very professional and timely with providing service. The loan car with Enterprise was also excellent.
Kenneth and the team were lovely!! And made the experience delightful. I love my new FPace!
I always have the best experience when I take our cars to be serviced there. Jeff is the best service advisor!
Loved the professionalism & service Working with Bill, David & Dino was an awesome experience. Purchasing a brand new Range Rover could not have been a smoother transaction . Great Team !!! Thank YOU I'll give them a 5*
Great team Lance, Vivian and Tony
My technician, Armando Seanz, is always very professional, helpful by giving timely updates and accommodating my busy schedule
Lance and Vivian were so cool at first I was thinking it’s not going to be a deal but they made magic work. Land Rover Santa Monica is the best dealership in LA county. ! Very appreciate you guys !!!
We very excited go to this place to choose a car ! & Lance Smith-He is a great person in terms of dedicated and funny service that made us feel very good comfortable ! The dedicated service of Lance & Sam (general manager) we highly appreciate the quality and service! We encourage you to choose a good service for your customers and don't forget to ask about Lance ! We’ll be back for sure ! One again ! Very appreciate for your help & your service Lance.
Always a good experience with my service advisor Mario. Great customer service, accommodating, and a job well done.
My service adviser Paul always goes out of his way to help and accommodate any way he can.
Awesome - Armando makes it all happen so smoothly! GREAT guy!
Armando my service manager was very good. I also received help from Ty and Debi.
Armondo is fantastic and very responsive. Always accommodating and friendly. Thank you for all you do.
Wonderful service team!! They go the extra mile to ensure my '07 XK runs like new. Jeff Ascencio, my service advisor, provides professional attention and prompt personable follow-ups.
Had a great experience at LRSM thanks to Mesfin, he got us into the car of our dreams and we couldn’t be happier. Great customer service and a straight up great guy. Couldn’t ask for a better experience.
Service Team is awesome! Very professional as always making our trips to the dealer easy.
I received super fast and efficient service. He also provided me various options to fix my car
I worked with Derek Fox and it was an easy and tremendous experience. Best person and dealer to get yourself an amazing range rover
Just purchased 2023 Range Rover from this dealer. Very professional staff. Kevin walked me through everything nice and clear before and during the purchase. No hidden gimmicks. All transparent and honest. I highly recommend this dealership.
Grigor Georgizian did an excellent job and was wonderful to work with. He was a rare and special sales person to deal with.
Sales and service team were excellent. Stelian was a pleasure to work with. Gold star. A++
Very polite, and professional . The paperwork was ready to go to quickly. They made us feel like we made the best decision by choosing them which we did !
Paul was great at helping fix my issues in a timely and professional manner. he was very engaged and kept me updated of the progress and my options.
Excellent job on replacing piece of rear quarter molding.
Excellent, responsive service from Armando Saenz Jr., as always, as I've come to expect!
Dino & Derek were exceptional to work with. So knowledgeable, courteous & easy to deal with. Could not recommend them more!
Bill Parr did an excellent job and was wonderful to work with. He was a rare and special sales person to deal with.
Max was amazing. He was very professional and helpful. He explained everything clearly and has always been available when we've had further questions after we closed the deal. Thanks Max!
Great customer service in promptly timely fashion They really take care of your needs at a good price
Great service, helpful advisors , fast and courteous people, clean and easy access parking in and out
Bill was by far the most friendly and efficient salesperson I have ever worked with in the last 22 years. I appreciate his attention to detail, customer service acumen and desire to make a phenomenal customer experience. Kudos to Bill on a job well done.
EXCEPTIONAL, from the time of 1st contact to possession & beyond. EVERYONE was professional, kind & personable. Not enough words to describe this. Thank you so much:David, Kevin, Vivian, Cameron and those ‘behind the scenes.’
Hi! I have had a great experience working with Armando and his team. Armando is always available via text and gets right back to all my questions. I appreciate both the good energy of the staff as well as the great work they do on my bosses car. Also- they stick to when they say the car will be ready for pickup... all thanks to Armando's great communication... which helps me keep my day on track. Highly recommend.
Derek Fox is the MAN! Not only was he incredibly professional, he was also extremely patient with me in finding the perfect new Range Rover! And to top it all off, he gave me a bottle of tequila to drink (after arriving back home, of course!). Thank you!
Great experience buying my first land rover here at Land Rover Santa Monica with Dino and Mesfin! Thank you!
Thanking our service representative for always providing the best service possible to us. Thanks again.
Armando, our service writer, is friendly, competent and communicated well with updates on the service progress.
It is always helpful to be able to communicate via text with our service advisor.
Super easy experience. I live in a different city so much of the communication after initial email was done on a Saturday night with the sales rep Max who clearly must have been home after work- yet, he stayed engaged, informative, making an additional incentive to buy the car I was interested in--which I easily did the next day when in town for one of my kid's sports tournaments. Even the business manager who handled paperwork was cordial, transparent and a pleasure to work with--especially as it became apparent there would be no surprise add-on charges and fees I ...
everyone is terrific! Always attentive to whatever needs I may have for our Velar. Quick turnaroud and amazing service.
Great service Quick turnaround Looked at everything on vehicle Great car wash Meet all expectations
Very good services Really recommend the services and the team that work in Santa Monica
Always great attentive service from the team at Santa Monica. I’ll only bring my cars to Santa Monica for service and repair
Went for routine service. Everything went as advertised, good and friendly customer service, no surprises. I am a happy customer.
Everything went absolutely perfect. Would have given five stars. But my brakes are still squeaking and it’s really loud and annoying.
5 stars all around service advisor, check in , inform service and delivery. very happy with the service thank you Armando Saenz
Highly recommend, top Jaguar dealership for purchasing & service. Very friendly, helpful and easy to deal with.
our service advisor Mario Garcia who is great, very knowledgeable, helpful and cares for customer he is the best.
I would highly recommend this dealer for purchasing or service, very helpful and easy to deal with them.
My service advisor Armando was excellent, and He fixed my concern. Finally, I could able to put a battery charger in my car.
Originally I posted a negative review, but I would atribute that to a miscommunication. After my post, I must say that the service department corrected problems with my car. They fixed my car professionally and even went out of their way to make sure I was happy. They have true professionals at the Service Department and they do whatever it takes to repair customers' cars in the friendly environment. I would definitely give them business in the future.
Our service Rep has been really great to us! Amazing turnaround time! and great communication as well.
Courteous and knowledgeable. Armando always takes good care of us. Always on time. My car only gets serviced at Jaguar. Thank you.
Paul is always on top of everything. He always tries to accommodate me in any situations
Great customer service...
Always great service from Armando and staff. Highly recommend getting your car serviced there. And always I. A timely manner.
Spectacular attention to the sale. Drove my new Velar right out of the center of the showroom. Stoked.
Very happy with the service advisor
Used car was in excellent condition, they beat my credit unions interest rate,they washed my car and filled it with fuel, great customer service.
Paul was great. Thanks for listening, flexibility and professionalism. By far the best service rep with whom I’ve worked.
I received excellent service at the dealership. However, this survey is annoying as it should be possible to submit a review with just ratings. Being forced to take the time to provide comments in order to submit a review acts as a deterrent to the submission of a review, a good review. Because of this, next time I will think twice before submitting a review.
Excellent service, prompt, and everything was very easy! Would recommend to others. My first Range Rover after driving a Mercedes for 15 years; looking forward to this great change!
Max Shirvani was great to work with! He was extremely professional and knowledgeable about the car we purchased. Max went out of his way to accommodate us; we arrived Sunday late and stayed late so we could test drive the car and worked with the Sales Manager to get the vehicle cost. We came back 2 days later to purchase the car and it was Max's Day off. We were happy to work with someone else but he came in and made a smooth transaction happen. We also shipped the car 1000 miles a coupe of days later and Max was ...
GREAT SERVICE! EASY DROP OF AND PICK UP! WOULD RECOMMEND TO FRIENDS, WILL RETURN THANKS
Love this place, Mario is a great Service Advisor.
World class treatment. From beginning to end. I was treated with absolutely quality service. Gonna buy another one.
It is very good.,Nice staff, organized, checked the problem of my car. Provide rental
It has significant improvement for the last 6mo in personal touch with a customers better quality of the work done
very efficient and helpful, car was taken care of quickly- will be back soon soon
The service with Paul and Hayden is phenomenal. If I call for some thing, there is an immediate call back to help. I cannot say enough fabulous things about the both of them. Abigail Slotkin
Absolutely the best dealership in the world. From manager Russ to our sales rep Max, the professionalism is a class above. These people are highly knowledgeable, truly honest, extremely accommodating, sincerely cares and looks after a client's best interest. Buying luxury cars is something we do often, and among all the dealers we have dealt with, Lamborghini, Maserati, Porsche, Mercedes, Land Rover Santa Monica afforded us hands down the best experience. We bought a beautiful Jaguar on our first visit and have kept in touch with them. Why would I buy anywhere else when I have this gem of ...
Great service experience
Excellent installation of running boards.
Ask for David! A total joy to work with.