Customer Testimonials
 
I am very satisfied with stuff working at Jaguar Land Rover Santa Monica. They provided outstanding customer service. Grigor Giorgizian did fantastic job in helping me get exactly what I wanted in short period of time. He is excellent in his job with very professional touch. Always available to answer questions and has extensive knowledge. He made the process of buying car so easy and stress free. Highly recommend !!!
I am incredibly grateful for Ara Kharazyan. I had borrowed my friend's Range Rover and am in an evacuation warning zone for the fires. The car's KEY FOB wasn't working and the car wouldn't start. I had no way of getting to Range Rover for help. I called Range Rover and Ara from the sales department t answered the phone. He offered to pick me up and take me to their service department, he waited for me and ensured I was taken care of swiftly. The kindness and empathy he showed to me, a complete stranger, ...
Great experience, very prompt and professional. Armando is a real one.
Ara is a very knowledgeable salesman. I will recommend him to friends and family. He make the transaction very smooth.
I have been a Range Rover owner for over 30-years. I have never worked with a service advisor as professional as Rus Timerhanov. He handled my emergency brake job the same day allowing us to return home to northern California on Saturday.
I’ve had a tire repaired here twice and both times received great service. Rus took great care of me and stayed in contact with updates. I’ll always ask for him when getting serviced. Call center can be a bit frustrating, but once you get past that it’s pretty smooth.
Efficient, kind, informative. So grateful to have such an amazing service department!
My salesman was amazing. He helped me right away when there was a problem with my new car on a sunday and made sure I got a car to drive. He is amazing. Although I should have had an issue with a brand new car 7 days after I bought it.
Great sales rep and easy finance experience. Ordered a Defender, it came in, we went down and picked it up. Easy breeezy! We would definitely recommend this dealership to friends and family. I absolutely love my new Defender. Their Vanilla Lattes are delicious too 😉
Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again
Search for a better dealer in Los Angeles, but you will not find one as professional and honest as Land Rover Santa Monica. Kenny Kisangani and Katrina are THE best!
My service advisor, Rus Timerhanov, was the best. From the moment I arrived, Rus was incredibly friendly, attentive, and professional. My brake pads needed replacement before a long road trip and he was able to accommodate me despite such a busy time of year. He took the time to thoroughly explain everything about my service needs and made sure all my questions were answered. Rus made what could have been a stressful experience feel effortless. Communication was excellent and I was even offered helpful recommendations without any pressure. Rus is one of the main reasons I will continue to go ...
Russ was my service provider, and was amazing help. I have been coming here for over a year. They had no more rentals available after turning in my vehicle, he worked some magic and got me one right away. He has been easy to work with, professional, communicative and helpful. One of the better experiences I have had with service centers because of Russ.
Grigor and the whole Land Rover Santa Monica’s staff was very professional and helpful throughout the whole process of getting my dream car. I would definitely recommend this team to family and friends.
Best customer-service-oriented dealership in the county. They worked hard to find my Range Rover Sport's Model, color, and specs. Will buy from Land Rover Santa Monica Dealership again and my friends Now know about it as well.
Service and sales personnel are respectful,courteous and professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding experience
Honest and great people
Ara and the entire sales staff,finance manager and sales manager all did a great job. Plus they were very sweet to my children and became friends. Easy location to get to from anywhere in Los Angeles including the airport. The car was detailed and Ara showed me all the features on the car. Their customer lounge and restroom are 5 star clean. Plenty of parking. More than likely I’ll be back to order Range Rover. Solely because Ara is the greatest salesman I’ve ever dealt with. Lukman
Traded in my 2019 Range for a new model and experienced a very efficient process. My sales person was responsive and easy to work with and got all the paperwork done so that once the car arrived it took less than an hour to drive off. Santa Monica RR was fantastic and I will definitely be a loyal and returning customer 🙂
We loved our experience. Younas's passion for the Defender was infectious, but it never felt like we were getting a hard sales pitch. He was the best. And the delivery of the car was seamless.
Ara was amazing, he got me all the information I needed to have insurance in place, send me all the documents online so I could do as much as possible outside the dealership Everything was quick easy and smooth
The leadership is fine what makes the difference is the customer service. I always have the best experience with Armando, he is the best… Armando is friendly and professional at the same time. Very accommodating and responsive while communicating. Armando is the best!!!
Did not walk in intending to buy. But bought. It was promised in 2 months, arrived in 1-1/2 and has been a pleasure. Maria and her team were everything they promised they would be.
My service advisor is the best. John B. is thorough and helpful. I'm very happy to say I've been bringing my vehicles to John for more than a decade. I can always trust him to give me best guidance.
Truly exceptional from beginning to end Armando my service advisor was great took care of me in every way possible.
this was the first time I brought my car in. I had a good experience. I particularly found it easy to work with my service rep.
Even though my car was working perfectly well, I had a 105k service done on my 2011 LR2 as well as a couple other maintenance jobs. The total cost came to about $1000. I had been offered a 10% discount in an email from the Santa Monica Land Rover service department but never received it. Otherwise I’m reasonably satisfied with the work.
To add to my previous post, the Santa Monica Dealer did all they could to try and help me, but Land Rover USA corporate was just terrible and doesn’t support their new cars when somethig goes wrong.
John is TOPS at his position, very understanding and cooperative, I would highly recommend him to anyone.
Armando is amazing! thank you 🙂
I recently had my vehicle serviced at and I was thoroughly impressed with the exceptional service I received. From the initial scheduling to the final pickup, the entire process was seamless and efficient. Thank you.
ALI IS THE BEST EVER. SO EASY TO WORK WITH AND SUCH A JOY TO WORK WITH. GREATEST EXPERIENCE BECAUSE OF HIM
To anyone who is looking for the BEST MOST HONEST and BRILLIANT sales person ….please ASK for KENNY! Kenny DELIVERED my brand new Range Rover Evoque knowing I was a single working mom Who had to work weekends and who could not make it to the dealership during normal business hours. He arrived early this evening w my car, took me thru the interior and exterior, let me take it for a spin 😆!! And … then handed me my keys! The entire delivery experience took less than a hour because I had to get back to work by 6p for another ...
Muniq took great care of me and my Jaguar iPace.
Mario is great! I can send him a message and he always gets me in right away!
I work with Mario to service my 2023 Range Rover and he is exceptional in every way. He is always responsive, eager to help me and makes himself available at all times. I’m grateful to him and he’s an asset to the company.
Great service. Great experience. Service department was fast, simple, and fair. Fixed my car in a timely manner!
Awesome and easy experience. No hard selling. Leave you to contemplate the purchase on your own.
Ali is the most helpful and polite person I recently have met. He took time to help us choose the right model for us. He answered all our questions without hesitation. He also is very knowledgble .
Service was great! Very honest and great loaner
Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work.
excellent experience with Richard in purchasing my car and also the finance team was excellent
Armando provides excellent service and communication. The car has been both but trouble and has been in the center for a total of a few months.
John Bevardos is my GO-TO GUY for service in Santa Monica. Excellent service as I have had multiple visits. Always friendly and courteous. Would highly recommend him to anyone. Thanks John
Very easy to schedule service appointments. Good work. Wash the case before it is returned!!
Really quick, helpful and kind. Adapted to me needing most info on text rather than calls as I was working through most of the time we needed to source the car.
I had the pleasure of working with Ara to purchase my new Range Rover, and I couldn't be more impressed with the experience. From the moment I walked into the dealership, Ara made the entire process smooth, transparent, and stress-free. He took the time to listen to what I was looking for, answered all my questions in detail, and made sure I understood all of my options. What really stood out was Ara's dedication to ensuring I had a top-notch experience, both in terms of the sale and beyond. He followed up after the purchase to make sure ...
Great Service at Jaguar Land Rover - Thanks, Kenny! I had a wonderful experience at the Jaguar Land Rover dealership today, thanks to Kenny. He was incredibly knowledgeable, patient, and took the time to answer all my questions. His friendly and professional service made the entire process smooth and enjoyable. I highly recommend working with Kenny if you're visiting the dealership. Great service overall!
John B. is amazing. Very professional. I recommend Jaguar Santa Monica.
Great experience Fantastic customer service Very friendly staff Very trustable Very happy with my experience
Jorge is wonderful. Always kept me in the loop about my repairs and made sure everything was done. Everyone in this location has been very courteous and friendly. Johnny who checks you in for appointments is always smiling and very friendly as well. The entire staff is wonderful.
Awesome car buying experience. The dealership knew I would be driving the car back to San Jose and they had me in and out of the dealership within in an hour. A had an awesome brand ambassador (Ali) who went over every concern and detail.
Mario and his team are the best. I recently had my car serviced and was pleased at how organized and efficient they all are. This made the process so much easier.
Amardo was amazing beyond my expectations!!
Great experience, excellent customer service, Mr. Kharazyan is very helpful and everyone at the dealer was very friendly.
Very impressive, efficient and quick transaction. Highly recommended For your Land Rover and Range Rover needs.
Had the best experience with LR Santa Monica. Worked with Jacqui who helped me from the start. She was so great that I didn't entertain any other dealership. Thank you!
Armando in the service department has been extremely professional, responsive and knowledgeable. He is honest and well versed in services my Defender needed now and explained what will be needed in the future. I won’t deal with any other representative other than Armando.
EXCELLENT SERVICE AND VERY PROFESSIONAL STAFF. MARIO ASSISTED ME WITH ALL MY VEHICLE SERVICE NEEDS.
Armando is the best. Took care of our concerns quickly and efficiently Thank you Armando!
Maria was exceptional from our discussions before coming into the dealership, to our negotiations, and to making a deal on a perfect car for our growing family! I was so impressed with her and the Land Rover South Bay Team. I will only buy my Land Rovers from this dealership!!
Wonderful customer service. Everyone is extremely helpful and happy to work at the dealership. The appointment is always a pleasure because this service department is extremely responsive and wonderful. My service advisor Mario Garcia has done a great job for the past few years since I had my Range Rover. He goes out of his way to help me and make appointment and advise me on any problem that I have on my car. I will give my service advisor 10 out of 10 for the wonderful service. He has done for me every single time.
The dealership is very organized. When we want to check in there are people who welcome me and receive my car and right away. Start the process. This has been a pleasure going to Service at this dealership. I am 100% satisfied with the services. Also, my service advisor is 10 out of 10 in doing any service that I have been wanting On my car.
Amazing experience! Kenny was super helpful and got us in and out fast!
John Bevardos has been my service man for years. I trust him implicitly.
Excellent service. Maria was fantastic -- informative, polite, and no pressure. I would definitely buy my next Range Rover from this dealership and I hope Maria helps us once again!!
Ara is an amazing salesman and made the entire process quick and effortless. He responded to my inquiry right away and reserved the exact car I wanted, making sure it was pristine and ready to drive once I got onto the lot. I am new to leasing, and he was able to walk me through the process very thoroughly and made it easy to understand. I will be recommending him to everyone I know and I suggest asking for him when booking an appointment. Thank you so much for helping me get my dream car!!
For style, efficiency and price, my Jaguar SUV can't be beat! Kenny, in the Santa Monica dealership was the most expert and careful dealer representative I have ever worked with -- and I've bought many cars and been to many dealerships, Kenny is kind, welcoming, smart, knowledgeable, relaxed and direct. That's what made the experience so easy. No surprises. I've now had my Jag for a few weeks and it's safe, powerful, and fun to drive. And Kenny has followed up to see if I have any more questions or if I want to go ...
Thank You, The experience was phenomenal. Kind Regards
Serious and long-term problems with the car, but the service coordinator (Armando Saenz) has been extremely supportive over the years. The Santa Monica JLR service department has worked long and hard to resolve the many ongoing problems, but they can't do magic and make the engineering design faults from the manufacturer disappear.
Jaguar Land Rover Santa Monica is by far the best Service Center in the Los Angeles area. The Service Center is busy at times, but it’s worth the wait. I’ve been helped by Jorge Rojas all the time and I usually make sure to make an appointment with him all the time because he’s very professional and understanding. They always check my car before and after all the services just to make sure that everything is always perfect and this sets them apart versus the other dealers. This Service Center is always clean and organized and I’...
John was very helpful and understanding and very profesional. I am very happy with him and will bring my car there again because he has my trust now. Thank you john
Thank you to Mario and his team for such an effortless visit. From scheduling to receiving my car back, the customer service was great!
Kenny at the Santa Monica dealership was fantastic! He helped me find the best car and secured the best deal in all of Southern California. Highly recommend working with him!
After having had my Range Rover Evoque Convertible serviced previously at two different dealerships, so grateful that i last year found Jaguar Land Rover Santa Monica Service Department, my beloved vehicle's new "home." They are the best, by every measure, and new service rep Munique is a sheer pleasure to deal with. Keep up the great work!
I have received excellent service here numerous times. Most recently, Jorge (service manager) saved the day, late on a Saturday just before the shop was closed. He had the mechanics fix something that was desperately needed for a road trip. He went above and beyond and I am immensely grateful. Chris Bowman (lead mechanic) is a rock star. Nicest guy, super professional and knowledgeable. I highly recommend these guys.