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Customer Testimonials
Best experience ever. Great Staff
I was very happy with the customer service I received at Land Rover Santa Monica. Kenny was my sales associate and he was so kind and patient. He helped me get into my New 21” Land Rover Defender. He was even gracious enough to show me how to work everything in my vehicle. Thank you Kenny, I will be back and sending people your way!
We got a F-type Jaguar at Jaguar Land Rover Santa Monica. Alex Helped us over the phone and made everything ready so once we got to their location, everything was set up. Anthony also helped with the finance and Chris also helped with application of special coating. Everyone is so friendly (not fake friendly meaning they want you to have a great experience) Thanks for great service! We will definitely go back.
Great customer experience. Both Gary and Vivian were amazing, they made the process quick and easy. I would highly recommend.
Defender very nice but won't fit my 2 Golden Retrievers in back Maybe a longer version soon
הנהלה חדשה שרות אדיב של גארי הבריטי, הגיע הדיפנדר הקצר
Fast & efficient, all the team was pro and friendly, 5 Stars for Kenny at the sales department.
Great service, but you will pay the pri$$$ce for it. Now that I know routine service is not included in my 2020 Range Rover Sport supercharged lease, I will definitely take it to an independent garage for the next service and oil change. It would be half the $800 cost.
Kenny in the Sales Department provided the most efficient and professional service to get me in a new Range Rover. He knows everything about these cars and made the transaction a breeze and took care of every little detail. He also gave me the best deal on the vehicle relative to the other dealerships in LA. Turned me into a lifelong customer.
Ordered part , sale associate well known and professional follow up orders Many thanks
Great selection
Very friendly, easy , answered all questions.
Very friendly staff. Couldn't close the deal unfortunately, came within a few thousand. Pleasant experience overall. Edit: we did come to a deal and I was able to get the vehicle. Overall smooth process thanks!
Wonderful place to do business with! All staff is so friendly and welcoming. Recently went back and purchased second vehicle from them. I’ve also referred family and friends. They are professional and you’re in and out quickly. Couldn’t be happier!
The team here was very professional in helping me and Max (salesman) was very nice and accommodating. I asked for some extra stuff and Vivian (Sales Manager) was helpful and very sociable. I liked my overall experience here and I can tell you that they treated me with respect and professionalism.
Purchased a car and the transaction was easy, even able to do credit report before I came in. Daryl is so sweet and thoughtful. He goes out of his way to make his clients happy, even after the sale! Book an appointment to go in (currently). There’s only a certain limit of people allowed in at this time with the Covid situation.
Great service, they have the social distancing protocols totally in place and they work smoothly.
Excellent courteous service. It can get a bit busy there, incurring longer than expected service times. But worth it for expert brand service for your beloved vehicle.
best
I would give 3 stars except I have had good results on previous occasions. I called and made appointment for "complimentary Maintenance" and asked the service department appointment taker to be sure was still "free" she said yes. Unfortunately that was wrong because I had exceeded my warranty miles, which is why I asked her... so when I arranged my day schedule and drove 30 miles to the service appointment they told me I had been given incorrect information. That really caused a big problem with my entire day and schedule. I'm not happy about that. Additionally ...
Great Salesmen!!!
Great, fast service
This review is for service advisor, John Bevardos. He helped me with a rather difficult repair. Land Rover was infested by rats in the engine compartment in Malibu. Thanks to John, the wire harness was repaired and the insulation in the back of the engine has been replaced. Excellent customer service!
Late March 2020 I leased a Range Rover HSE. With the guidance, the expertise and the patience of my salesman Steliani Tomozei, I got the car that I wanted. He made sure that I knew how to drive it off the lot accompanied by all the bells and whistles that applied to me. This is the second Range Rover that I have leased through him and I hope there will be many more.
Thank you for everything guys! It was a smooth transition! Love my new car!
Great experience buying a 2020 Land Rover Discovery from Gary. Easy, smooth, professional transaction. Much better service than other area dealerships. And the follow-up has been excellent. Highly recommend!
Great Burgers
Very friendly, very helpful 🙂
Jaguar of Santa Monica is number 1, this is my second lease from them and I must say I was treated very nice. My sells person Alex made sure i was completely satisfied. My first lease was a four door Sapphire blue Sedan and my new lease is a 2020 Jaguar F Pace SUV same color and interior. I bought it for my wife and she is extremely happy Thank you, Tyrone Mr. SuperFantastic
I had a great experience at Hornburg SM, ... leased the 2020 Range Rover Sport, would definitely recommend this dealership. Amazing service felt at ease about the entire process!
Bought a 2020 Jaguar EPace for my daughter. The Hornburg team were professional, easy going, and priced the car far better than the True Car price of a competing dealer that said they had the car in stock but did not. No games, straight forward and we bought one of the last cars out of the temporary trailers. The new showroom and sales office looks awesome.
The service advisor “Armando “ was extremely helpful. He is a true asset for Hornburg jaguar and makes me want to lease a car with them again because of him. Always prompt and nice responsive to texts and everything else. Thanks 🙏🌹
Best dealership so far. They treated me with respect even the car that I bought was not the high end one. Special thanks to Vladimir.
Michael was great to work with. He was very reasonable and easy going. He did everything he could to help me get the car I wanted in the color I wanted! I would definitely recommend this dealership. In love with my car!
Mario Garcia made things easy. Excellent!
My experience with the dealership was great. Super easy and fast which was refreshing.
Everyone was great, Vlad, Aleks, Anthony, Victoria, etc. Over many years I have enjoyed this excellent dealership. XF, XJ, F-Type, and now silver F-Pace. Always no hassle, straight talk, honest, great prices and leases. Great cars + Great dealership = Repeat customer
I'm very happy with my overall experience at Hornburg. I didn't feel like the sales team was overly pushy and they answered all of my questions before and after purchase.
Yes their service department is a great operation... they have good service reps and they work hard to Please the customers! Shout out to my service rep Peter... he did a Great job, above and beyond the call of duty to accommodate my maintenance and service needs including getting me a great brand new loaner land rover for the entire days of my servicing!!! Ok, yes they do have "dealer service department prices"... for any extra items that are not covered by the factory warranty or jaguar "included (Free!) Maintenance"... but that's to be expected ...
I live in Weho but after a visit at Hornburg Sunset location where I didn't feel welcome, I decided to go to Santa Monica. They were happy to help me and answer all my questions. Thanks Gary and rest of the team !!
My experience started out a little rocky but it ended on a very high note. I would definitely recommend this dealership to anyone looking for quality service. My salesmen Kenny went above and beyond the call of duty as well as the manager and general manager. I’d definitely go back!!!
Vladimir, Kenneth, and Victoria assisted me in my car buying process and made the process very enjoyable. All professional, respectful, and patient- which is rare to find in the business. I highly recommend this location and will continue to be a repeat customer.
I just purchased a new Discovery Land Rover. The entire staff was extremely helpful and friendly. This is my third car from Hornburg St. Monica. I wouldn’t purchase my car from any other place. Highly Recommend!!!!
Max was outstanding and professional. I saw a jaguar on their website...was filming out of state...called Max and we took care of the process online...flew in a few days later and was at the dealership at 10am...my car was ready and waiting with a full tank of gas...drove out within an hour and the car is amazing! I love it and it feels good! The Hornburg level of excellence makes a big difference. I am now a loyal client and they will have my business for years to come. Thank you Max and team...well ...
Had an excellent purchase experience recently at Hornburg Jaguar. The dealership had the car I wanted and we were able to make the deal very quickly. Can't ask for a better new car purchasing experience.
Excellent experience with Kenny and Max. Flexible, accommodating and impressive pre-sale and aftersale support. They were the most efficient leasing outfit I came across in LA - and I was talking to plenty!
Life Styles of the Riches
Dealing with Hornburg was very straightforward, and everything went as it should. No games were played, and everything was easy to accomplish. I would deal with them again.
from the Sales Manager Vladimar to the salesman Alex the onboarding pro Victoria and every one I interacted with the ambience was warm, inviting, effective and efficient Also fun by the way
(Translated by Google) it is good it is good (Original) 好 好
Been here twice now for my annual Jaguar maintenance check up. Both times I haven't had to wait much (I had appointments) and got my car back in good shape within 24 hours. They have enterprise for rental right there so it's convenient. John was top notch in helping me out
I recently purchased an Evoque from Hornburg, and the overall experience was unbeatable. They had the exact car I was looking for, and Kenny was there to help us through the entire process. He worked to get us the best deal there was, and really made it a very comfortable and exciting car buying experience. It a great car and we love it, and just want to thank Kenny for going above and beyond for us.
I just bought a certified used Jaguar F Type. I love the car. The included warranty of 6 yrs 100,000 miles is the best in class and helped make the purchase an easy decision. The price was better than fair (below market value). The service from the salesman and the finance manager was great.
John is a great guy
We bought two 2019 Range Rovers at Hornburg in the last 6 mounts because of the vast inventory and the sales staff! The best....
Mario, the service advisor, was great. Clearly explained all the things that needed to get done to my Jag and offered options. He was super communicative. Called me whenever there was an update to the status of my car; even called to tell me they found a leaky gasket that was leaking oil on my alternator; Jag covered it under warranty and my car is running perfect. I came in for a basic mundane oil change and left with much much much more.
I'm not a customer, but a member of their service staff here found my lost cell phone nearby and returned it to me, which was a lifesaver. Good people!
My experience at Hornburg was a great one. The staff was pleasant and attentive. The process was simple and quick. I got everything I needed. My sales rep Zvi Aviad answered all of my questions and found me the car that I wanted. He also answered all my calls. I would highly recommend Hornburg for your next car.
Experience working with Kenny and team has been phenomenal! We agreed on spec, purchase price and terms over email and txt. Everything was ready when I got to the dealership and the process was a breeze. Kenny came to work on his day off to help with paper work, setup the infotainment and hand over the car. They provided all weather floor mats and bunch of other goodies which was a very nice touch! In summary it was a 5 star service!
Location Open when under construction
Test drive the new Jaguar iPace yesterday...so long Tesla. That car was so fast I almost got whiplash. It's amazing vehicle!
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