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Great purchase experience including Victoria's excellent review of all the car's features. She is very patient, courteous and knowledgeable.
Ladies when in need of a luxury vehicle, go see Vivian N. at Hornburg Santa Monica. She speaks "our" language...never a "sales pitch" just wise "facts" on how to spend our dollars wisely. Be greeted with a smile, wit & charm! Great customer service is full of pure honesty!
Service at this dealership is amazing. Bill was our sales person. He was super helpful and knowledgeable, but not pushy at all. Victoria came by today to give us tutorial on my new Velar. She was great at setting everything up for us and explaining any questions we had about the car. Overall I'd highly recommend Santa Monica Land Rover.
We had driven Jaguar since 1999. It's the first time we had the Encore service. Victoria came to our location to meet with us and explained in details all the features of our new XJ. Love the remote app!! Thank you Victoria for your patience! What a great service!
We visited Hornburg to check a few vehicles with no intention to actually get something that day but enjoyed working with Stelian so much we leased our car earlier than we planned to. He was direct and personable, two things we never experience with sales teams. Also, Victoria did a wonderful job at the encore visit where she came to our home and explained all the fun features in our car. Typically they do that at the location but at the time we got the car it was late and she was off work. I highly recommend working with the ...
Kenny in sales was fantastic! He was so knowledgeable and came through in making a great deal for us. He even drove the car we came in back to our house. Now that's customer service! Would highly recommend and will come back when my lease is up. Victoria is our JLR specialist. She came to the house and taught us how to use the car. So knowledgeable and kind. We've even texted her with questions since and she always gets right back to us. This was a wonderful experience- would highly recommend!
Had a decent enough experience over the weekend when we purchased a "new to us" car from Hornburg. Our sales rep, Bill and sales manager, Vivian, we're friendly, helpful and professional. David the finance guy also provided very good service. A real plus was that the car had two recall issues that Hornburg dealt with by arranging with Santa Monica Ford,to get the issues cleared up before we took possession of the car. Overall a good car buying experience.
Everyone at Jaguar Land Rover Santa Monica was very nice and helpful. Bill helped us find just the right Evoque. Victoria walked us through the cars computer. I would definitely buy another car from them!!
I had a wonderful experience at Hornburg Santa Monica service center this month. Armando Saenz, service advisor, was extremely helpful! I drove up to LA from San Diego in the morning and had a red light come on. I had a meeting in LA and needed to get it looked at before I headed back to San Diego. The service center was full but Armando was able to fit my car in for a quick service and get me back on the road a few hors later. A great experience! Thank you! Sheila
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